Help Center — KAIGO PASS

Getting Started How do I create an account? There are two ways to register: With a registration code — If you belong to an organization (staffing agency, care facility, or hospital), enter your registration code during sign-up. No payment is required. With Google Sign-In — Tap "Sign in with Google" on the login screen and follow the prompts to complete your profile. How do I log in? Enter your registered email address and password, then tap "Login." You can also sign in with your Google account. I forgot my password. What should I do? On the login screen, enter your email address in the email field. Tap "Forgot password? →" You will receive an email with a password reset link. Click the link, enter your new password, and save it. Return to the login screen and log in with your new password. If you don't receive the email, check your spam/junk folder. How do I change the app language? Kaigo Pass supports Japanese (日本語), Indonesian (Indonesia), and Myanmar (မြန်မာ). You can change the language using the language selector in the top navigation bar at any time. First Check What is the First Check? The First Check is a 70-question initial assessment that all new users must complete after their first login. It is divided into three parts (25 + 25 + 20 questions) and takes approximately 5–10 minutes. Can I pause the First Check? No. The First Check must be completed in one sitting — you cannot pause, log out, or resume later. Please make sure you have 5–10 minutes of uninterrupted time before starting. What happens if I score below 60%? If your score is below 60%, access to other features (Category Study, Past Exams, Review, etc.) will be locked. You can retake the First Check from the home screen to unlock them. Studying & Quizzes What study modes are available? Category Comprehension — Study and test yourself across 13 caregiving subjects from the national exam curriculum. Past Exams — Take timed mock exams based on real past national caregiving exams, divided into 3 parts just like the actual test. Review — Practice questions you previously answered incorrectly. Correctly answered questions are removed; incorrect ones reappear until you get them right. Random Questions — Get a single random question from any subject for quick practice. Can I pause a Category Study quiz? Yes. You can pause during a Category Study quiz and return to your last question later. You also have the option to restart the quiz from the beginning. Can I pause a Past Exam? Yes. You can pause a Past Exam and resume later. Your remaining time is saved. What are the two quiz modes in Category Study? Normal mode — Questions are presented one after another without explanations in between. Explanation mode — After each question, a detailed explanation is shown before the next question appears. Live Translation & Dictionary What is Live Translation? Kaigo Pass offers built-in translation features to help you study in the language you're most comfortable with: Base Language — Changes the primary language of the entire app, including quiz questions and answers. Translation Display — Shows dual-text (side-by-side translation) so you can read questions in Japanese while seeing a translation in your language. Furigana (Ruby) — Adds hiragana readings above kanji characters to help with pronunciation. What are the orange highlighted words? Orange words in quiz questions indicate terms that appear in the built-in dictionary. Tap any orange word to instantly see its reading, meaning, and usage example in your language. How do I use the Dictionary? Go to the Dictionary from the home screen. You can browse or search for caregiving and medical terms. Each entry includes the term in Japanese with readings and translations in Indonesian and Myanmar. Progress & Rankings How do I track my study progress? Open Learning Tracker from the navigation menu. You can view: Total questions studied across all sections (First Check, Category Study, Past Exams, Review) Daily question counts over time Score history for each subject How does My Ranking work? My Ranking shows how your Category Comprehension scores compare with other Kaigo Pass users. You can see your overall rank and your rank within each subject. Account & Settings How do I change my nickname, email, or password? Go to My Page from the navigation menu. You'll find options to update your nickname, email address, and password. How do I manage notifications? Go to My Page → Notification Settings to enable or disable study reminders. How do I check my subscription status? Go to My Page → Subscription Status to view your current plan and subscription details. How do I delete my account? Go to My Page and select the account deletion option. You will be asked to type a confirmation keyword before your account is permanently deleted. This action cannot be undone. Troubleshooting The app won't load or is showing an error. Try the following: Check your internet connection. Close and reopen the app. Clear the app cache or try a different browser (if using the web version). Make sure you are using the latest version of the app. I'm not receiving the password reset email. Check your spam/junk folder. Make sure you entered the correct email address (the one you used to register). Wait a few minutes and try again. My registration code isn't working. Double-check the code for typos. Make sure the code has not already been used or expired. Contact your organization administrator to verify the code. Contact Us If you need further assistance, please contact our support team: Email: [email protected] We aim to respond within 1–2 business days.